If you have forgotten your MyDirectives® account password you are able to reset the password yourself through the MyDirectives® Forgot Password link easily.


What you will need

  • Access to a web browser (desktop, tablet, or mobile)
  • The Username for the MyDirectives® account


Steps to take

  1. In your browser, navigate to https://secure-ui.mydirectives.com/ForgotCredentials

  2. On the Change Password page, enter your MyDirectives® Username and select to have the reset process Email you or send you an SMS Text message
  3. Email - If you selected to have your password reset done via email, check your inbox for the email on your MyDirectives® account and click the large blue "Reset My Password" button in the email
    1. On the launched page, select RESET PASSWORD
    2. Enter a new password matching the required criteria and retype the password in the second box to confirm and then click CHANGE PASSWORD
  4. SMS Text - If you selected to use SMS Text to reset your password, check your mobile phone and enter the code texted to you into the Unlock My Account page
    1. On the launched page, select RESET PASSWORD

    2. Enter a new password matching the required criteria and retype the password in the second box to confirm and then click CHANGE PASSWORD