Account Management

How to Create an Account on MyDirectives®
Creating an account on MyDirectives is quick and easy. Follow the below steps to get started creating your digital MyDirectives account:    1. In your...
Thu, Sep 18, 2025 at 12:05 PM
Reset Your MyDirectives® Account Password
If you have forgotten your MyDirectives® account password, you are able to reset the password yourself through the MyDirectives® Forgot Password link easi...
Thu, Sep 18, 2025 at 12:11 PM
Account Username and Using the Same Email Address for Multiple Users
It is not uncommon for MyDirectives® users to have a shared email. For example, we often see spouses share a single email address. We feel it is important ...
Fri, Sep 19, 2025 at 2:26 PM
Changing Your Address on MyDirectives®
Changing the address on your MyDirectives® account is quick and simple.    1. Sign into your MyDirectives account at www.app.MyDirectives.com  (if ...
Thu, Sep 18, 2025 at 4:25 PM
How to Close a MyDirectives® Account
If you truly feel that you do not need a MyDirectives account to create an advance care plan or store and share advance directives you may already have, yo...
Fri, Sep 19, 2025 at 2:27 PM
Why is my Password Reset Locked?
You may attempt to reset your password three times on the same calendar day. After that, you will be locked from making another password reset request until...
Fri, Sep 19, 2025 at 2:28 PM
Why am I Locked Out of my Account?
You have five tries to log into your account, after five failed attempts you will be locked out for 10 minutes after the fifth failed login attempt. You wi...
Fri, Sep 19, 2025 at 2:29 PM