You may attempt to reset your password three times on the same calendar day. After that, you will be locked from making another password reset request until the next day.
Our system does not count three attempts in 24 hours, just three times on the same calendar day.
If you are urgently needing to get into your account when it is locked please reach out to our support team by emailing us at info@mydirectives.com and our team will be happy to assist you!