You have five tries to log into your account, after five failed attempts you will be locked out for 10 minutes after the fifth failed login attempt.
You will not extend the lockout period if you try to login again while already locked out.
Once the 10 minutes have passed and the lockout has been lifted, you will become locked out again if your first login attempt fails again.
Once you successfully sign into your account, you will no longer have any failed login attempts counting towards your account.
If you are experiencing trouble signing into your account and/or with resetting your password, please reach out to our support team by emailing us at info@mydirectives.com and we will be happy to assist you!